Are you new to the yachting industry and looking to increase your chances of securing a position as a steward(ess)?

Alternatively, if you already possess experience in the field and are seeking to further refine your skills, this GUEST-certified program offers a versatile approach. You can opt to complete the entire program or selectively focus on specific topics to enhance your proficiency.

Silver Service – Hospitality for Interior Crew

Practice and perfect all service styles, the correct etiquette and learn about guest preferences.  

What we will cover:

• Your role as a steward(ess)
• The principles of onboard guest service & service techniques
• Meeting the guest dining experience expectations, the attention to detail required and going the extra mile.
• High Standards of presentation & etiquette expected
• Guest preferences and cultural & dietary requirements,
• Food Safety standards
•  Mise en Place for service, the order of service, correct table lay & good use of table decorations
• Food Service Styles – Silver Service, Butler Service, Plated Service and Synchronized Service
• Food Services – Breakfast, Lunch & Dinner Service, Room Service, as well as Caviar service
• How to prepare and present basic Barista & Hot Beverage service

Housekeeping & Laundry Services

Feel confident in your skills and learn how to maintain & use the correct products on the fabrics and finishings inside a yacht. 

What we will cover:

• How to clean & detail guest cabins & bathrooms
• How to clean & maintain crew areas
• How to clean & maintain the fabrics, surfaces & finishing’s found in a typical luxury yacht
• The professional laundry practices and procedures
• How to maintain & follow laundry duties efficiently
• How to respectfully & discreetly handle guest personal items
• How to pack & unpack guest luggage
• How to correctly hang, store & place guest garments & personal items.

Wine, Bartending & Mixology

Create an unforgettable guest experience by improving your knowledge on the enhancing your expertise across a diverse array of spirits.

What we will cover:

• The world of wine, comparative tasting, wine making, food pairing and faulty wine
• Regions and grapes of the world relevant to the yachting industry
• Principles of professional wine service, wine service preparation, opening, tasting and presentation
• Correct wine storage and relevant conditions on-board a yacht
• The main spirits and recognizes the classic service for spirits and mixers used
• The elements of a great cocktail and cocktail making terminology and how to use the required tools
• The preparation and service using the correct techniques and methods to serve cocktails

Want to go in more depth? Check out our WSET Level 2 & 3 courses. 

Cigar Service

Feel comfortable in your presentation style and handling of cigars, the new new YCM Cigar lounge will open its doors to you. 

What we will cover:

• The history, origin & production of cigars
• The various brands and names of cigars
• The various strengths & tastes of cigars
• How to source, order & purchase cigars
• How to store, handle & cut cigars
• How to provide proficient cigar service
• Common drink & cigar paring